Privacy Policy
Last updated: February 2026
hotelsinmantralayam.com ("we", "our", "us") is committed to protecting the privacy of our users. This policy explains how we collect, use, and safeguard your personal information.
1. Information We Collect
Personal Information: When you book a hotel or create an account, we collect your name, email address, phone number, and payment details necessary to process your reservation.
Usage Data: We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on each page.
Cookies: We use cookies to improve your browsing experience, remember your preferences, and analyze website traffic.
2. How We Use Your Information
We use your information to process hotel bookings and send confirmation details, communicate with you about your reservation (via phone, email, or WhatsApp), improve our website and services, send promotional offers (only if you have opted in), and comply with legal obligations.
3. Information Sharing
We share your booking details with the respective hotel to fulfill your reservation. We do not sell, rent, or trade your personal information to third parties. We may share data with payment processors (Razorpay/Cashfree) solely to process transactions.
We never share your personal information for advertising purposes. Your data is only used to serve your bookings.
4. Data Security
We use industry-standard SSL encryption to protect your data during transmission. Payment information is processed by PCI-DSS compliant payment gateways and is never stored on our servers.
5. Your Rights
You have the right to access, correct, or delete your personal information at any time. You can update your profile through your account dashboard or contact us directly. You may request deletion of your account by emailing us.
6. Third-Party Links
Our website may contain links to external sites (e.g., official Mutt website, payment gateways). We are not responsible for the privacy practices of these third-party websites.
7. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
8. Contact Us
If you have questions about this privacy policy, contact us at:
Email: info@hotelsinmantralayam.com
Phone: +91 95912 21733