Refund & Cancellation Policy
Last updated: 2026-05-29
We understand plans can change. Our cancellation policy is designed to be fair for both guests and hotels.
Cancellation Policy
| Cancellation Time | Refund Amount | Details |
|---|---|---|
| More than 24 hours before check-in | 100% Full Refund | Free cancellation with complete refund |
| Within 24 hours of check-in | 50% Refund | Partial refund due to short notice |
| After check-in time / No-show | No Refund | Full amount charged |
💡 Tip: Cancel early to get a full refund! You can cancel from your "My Bookings" page anytime.
How to Cancel
- Log in to your account on hotelsinmantralayam.com
- Go to "My Bookings"
- Click "Cancel" on the booking you wish to cancel
- Confirm the cancellation
Refund Process
- Refunds are processed within 5-7 business days
- Refunds will be credited to the original payment method (UPI)
- You will receive a confirmation email/SMS once the refund is initiated
Booking Modifications
You can modify your booking dates from the "My Bookings" page. Date changes are subject to availability and the price will be recalculated based on the new dates.
Special Circumstances
In case of natural disasters, government-imposed travel restrictions, or other force majeure events, we will work with you and the hotel to find a suitable resolution, which may include full refund or date change at no extra cost.
Contact for Refund Issues
If you face any issues with your refund, please contact us immediately:
- Email: info@hotelsinmantralayam.com
- Phone: +91-9591221733